Refund and Return Policy for Artworks

At Elysium Artistry we strive to ensure your satisfaction with every artwork purchase. However, we understand that circumstances may arise where you need to return or seek a refund for your purchase. Please review our policy below for details on returns and refunds.

1. Returns Eligibility:

We adhere to a strict policy regarding of returns, permitting them solely in the event of following cases: – Damaged or defective artworks received upon delivery. Artworks significantly different from the description provided on our website.

2. Reporting Damaged or Defective Artworks:

Any damage or defect in the received artwork must be reported to us within 48 hours of delivery. Please contact our customer support team immediately and provide photographic evidence of the damage or defect.

3. Returning the Artwork:

If your return request is approved, we will provide you with instructions on how to return the artwork. Artworks must be returned in their original packaging and in the same condition as received. We recommend using a trackable shipping method for return shipments.

4. Refund Process:

Upon receiving the returned artwork and verifying its condition, we will initiate the refund process. Refunds will be issued in the original form of payment or as store credit, depending on your preference and the circumstances of the return. Please allow up to 7 business days for the refund to be processed and reflected in your account.

5. Non-Returnable Items:

Certain artworks may not be eligible for returns due to their nature, such as: Customized or commissioned artworks. Artworks purchased during promotional events or clearance sales.

6. Customer Responsibilities:

It is the customer’s responsibility to ensure that the artwork is returned within the specified timeframe and in accordance with our return instructions. Failure to comply with our return policy may result in the rejection of the return request.

7. Dispute Resolution:

In the event of any disagreement or dispute regarding a return or refund, Elysium Artistry reserves the right to make the final decision. We are committed to resolving any issues promptly and fairly to ensure customer satisfaction.

8. Contact Us:

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer support team for assistance. Note: Our refund and return policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.